Refund policy

Refund Policy

Thank you for shopping with Terravivv Hub. We want you to be completely satisfied with your purchase.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

• Opened or used products.
• Items damaged due to misuse or improper storage.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–7 business days.

Exchanges

• We only replace items if they are defective or damaged. Please contact us to initiate an exchange.

Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

• 📧 Email: terravdigital@gmail.com
• 📞 Phone: 918848540375